Shipping Time

• Most orders are delivered within 3 to 6 business days of being placed.
• We will notify you within 24 hours if items you ordered is out-of-stock.

Shipping Method

• We provide shipping through UPS and USPS, rates are based on actual product weights being shipped. rates are quoted during the checkout process.
• Orders shipping to Alaska or Hawaii may incur additional shipping charges.

Payment Methods

• Visa, Mastercard, Discover, American Express, and Paypal
• Credit cards issued outside of the USA are not accepted.
• No COD

Returns

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return we reserves the right to charge a restocking fee up to 25% at our sole discretion. Return processing may take up to 5 business days from the time your product is received. Shipping and handling charges are not refundable.

Inspection Criteria

• Products must be in the original manufacturers packaging, and shipped securely
• Products must be complete with any standard certification labels (UL listing, capacity, brand name) originally placed and not tampered with.
• Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication.
• Products so labeled with a security seal, must have the seal intact and not tampered with.

Return Authorization Number

Returns will not be accepted without a valid Return Authorization (RA) number. Unless otherwise specified in the item listing on our website or in our Return policy, you may request an RA within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at Southwest Industrial Products sole discretion.

Cancellations

• Order cancellation can only be made before shipment.
• Once shipment occurs, the return policy is in effect.

Backorders

• No backorders.
• If an item is unavailable it will be removed from the order, and you will be notified.